MST Job Opening

As a Sales Representative, you will be expected to actively seek out and engage customer prospects, working with contractors, specifiers, and owners to sell Machine Support Technologies range of products.

Key responsibilities
• Establish, develop and maintain positive business and customer relationships
• Present, promote and sell products to existing and prospective customers
• Aid with technical insights on job site relating to product application and installation
• Reach out to customer leads
• Resolve customer problems and complaints with customer services, to maximize satisfaction
• Achieve agreed upon sales targets and outcomes
• Supply as requested of customer needs, pain points, opportunities, and potential new products
• Continuously improve through feedback
• Submit weekly expense and sales reports
• Other duties as required

Education / Experience
• High School Diploma
• Professional Industry Development
• 3+ years proven work experience in outside sales
• Excellent knowledge of MS Office, Outlook, Word, Excel

Capabilities / Competencies
Sales Ability/Persuasiveness
Presents products, services, to clearly show solutions that provide benefits to builds confidence in MST products and services, or ideas. Addresses unique needs and preferences of key decision makers and prospects.

Focus / Follow-up
Listens to customers to address project needs, and concerns. Delivers on service commitments via follow-up phone calls, emails and meetings. Uses initiative to meets agreed upon deadlines/timetables

Communication
Communicates in a clear and appropriate business grammar, pronunciation and tone that demonstrates professionalism and tailors communication style to needs of the recipient.

Negotiate
Develops a strategy for giving on some points and standing firm on others to achieve desired outcomes.

Planning/ Organization
Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively to prevent irrelevant issues or distractions from interfering with work completion.

Transportation Requirements
Vehicle, preferably truck, Valid driver’s license, and insurance.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 20 pounds.

The MST shipping and receiving person is generally responsible for pulling and shipping orders, receiving deliveries, processing returns, carrier relations, order management, inventory management, customer service and other duties as assigned.

Key Responsibilities
• Ensure all shipments receive the proper labeling
• Keep management and supervisors aware of product shortages
• Organize stock and merchandise within the warehouse as instructed
• Verify all incoming shipments to be accurate by comparing the PO
• Verify all incoming goods are in acceptable condition
• Accurately package, label and weigh items to be shipped
• Ensure all items are packaged and shipped with proper documentation
• Work with the front office to ensure orders are handled/shipped promptly

Capabilities / Competencies
• Ability to lift up to 50 pounds
• Certified and experienced to safely, and efficiently operating a forklift
• Ability to keep an accurate accounting of all inventory
• Relevant customer service experience is a plus as shipping clerks interact with customers to replace lost or damaged goods
• Experience in maintaining attention to detail
• Interpersonal skills as a team member
• Strong work ethic, personal accountability and integrity

Education / Experience
• High school diploma or GED
• Basic math skills
• Order entry and administrative experience
• 1 year of warehouse or logistics experience
• Microsoft Office experience (Word/Excel)
• Experience setting up LTL shipments and creating bills of lading

Certifications
• Current forklift certification

The CSR/Office Assistant serves as the primary contact for customer and sales reps, to input orders, securing shipping quotes, submitting orders and completing documentation to the warehouse for shipping.

Key Responsibilities
• Serve as customer service greeting customers via telephone and walk-in
• Receive inquiryies via telephone, email, internet, and social media
• Prepare shipping documents and be willing to be trained in the shipping and handling of hazardous materials under D.O.T. 49 CFR & I.A.T.A Regulations
• Review/edit documentation: quotes, sales orders, purchase orders to ensure accuracy
• Generate purchase orders via QuickBooks
• Prepare shipping quotes
• Prepare shipping documentation
• Send quotes to reps/customers and follow up
• Complete, maintain and file all required paperwork, records, documents as directed
• Follow and comply with all safety and work rules and regulations
• Maintain office housekeeping standards

Education / Experience
• High School Diploma
• Professional Industry Development
• 1+ years proven work experience in an office environment
• Excellent knowledge of MS Office, Outlook, Word, Excel

Capabilities / Competencies
Verbal Communication
Requires excellent telephone and interpersonal skills. Ability to communicate clearly in appropriate business tone that demonstrates professionalism with salespeople, customers, and other employees of the organization.

Ability to lift up to 40 pounds

Other Communication
Ability to communicate clearly in appropriate business via email and other digital platforms to answer questions and requests about MST.

Office
Requires the ability to operate a wide variety of standard office equipment, such as a computer and keyboard, a calculator, telephone, photocopier, etc.

Transportation Requirements
Reliable vehicle, Valid driver’s license, and insurance.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 20 pounds.